MESSAGE 01
Reply to a new enquiry
Hi [name], thanks for getting in touch with [business]. Could you tell me a little more about the work you need and your general location? If useful, please send a couple of photos. I’ll let you know the next step.
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Ten useful starting points for everyday customer conversations. Replace the bracketed details and make each message sound like you.
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YOU STAY IN CONTROLYour work.
Your work.
Your story.
Your next step.
Confirm the facts. Review the advert.
Approve before publishing.
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Copy. Adapt. Send.
Keep the conversation moving.
Use these for relevant customer conversations and respect any request not to be contacted. Check every placeholder before sending.
MESSAGE 02
Ask for a missing detail
Hi [name], thanks for the details so far. Before I can advise on [job], could you confirm [missing detail]? That will help me give you a more useful answer.
MESSAGE 03
Arrange a visit
Hi [name], I can offer [date/time] to look at [job]. Would that suit you? Once we agree a time, please send the address and any access information I’ll need.
MESSAGE 04
Confirm a visit
Hi [name], confirming our agreed visit on [date] at [time] to discuss [job]. If anything changes, please let me know on [contact number]. Thanks, [your name].
MESSAGE 05
Send a quote
Hi [name], here is the quote for [job], covering [brief scope]. Please check the included work, exclusions and terms. If anything needs explaining, I’m happy to talk it through.
MESSAGE 06
Follow up a quote
Hi [name], just checking you received the quote for [job]. Do you have any questions about the scope or next steps? No pressure—let me know if you would like to discuss it.
MESSAGE 07
Check whether plans changed
Hi [name], are you still considering [job], or have your plans changed? Either is absolutely fine. Let me know and I’ll update my notes.
MESSAGE 08
Confirm agreed work
Hi [name], confirming the agreed work: [scope], planned for [date/time], at the agreed price and terms in [quote reference]. Please let me know if anything above does not match your understanding.
MESSAGE 09
Check in after completion
Hi [name], thank you for choosing [business] for [job]. I’m checking in to see whether you have any questions about the completed work. You can reach me at [contact details].
MESSAGE 10
Ask for an honest review
Hi [name], thank you for choosing [business]. If you would like to share your experience, you can leave an honest review here: [review link]. Your feedback is appreciated. Thank you, [your name].
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